Drawing on our many years’ experience and a range of specific criteria, we are able to recognize players who may be at risk early on and initiate investigations accordingly.

For this reason as well as our statutory obligations, you will be excluded from gaming activities if

• you appear to be in debt or failing to meet your financial obligations;
• you make bets that appear to be disproportionate to your income and/or assets; or
• we have received a report from a specialist agency or social authority confirming that you are addicted to gambling.

We will invite you to a personal meeting where we will inform you about the pitfalls of gambling and at the same time find out a little about your personal, private and professional situation.

How does your gambling behavior relate to the information from the meeting? With a comparison, we can judge, for example, whether the bets you are making are reasonable in light of your income and/or financial situation. From this, we can then decide whether to take further action.

If we cannot entirely verify the plausibility of your gambling behavior in our contact meeting, we will ask you to provide proof of your creditworthiness.

By examining the financial documents that you submit, we can ensure that grounds for suspension can be refuted beyond all doubt and that we can continue our business relationship with you as usual.

As a player, you must provide evidence of your financial situation with the following documents:

• extract from the debt collection register
• income statements
• asset statements
• bank statements

We are aware that this represents an intrusion into your privacy. However, we ask for this information not only to fulfill our statutory obligations, but also to protect you from the negative effects of gambling.

You have the option of limiting your deposits. This setting is voluntary. This limit can be set on a daily, weekly or monthly basis. When you reach this threshold, you will no longer be able to make deposits. You have the option of changing your limits: decreases are activated immediately; increases are active after 24 hours.

Before your first round, you must set a loss limit. You can set this loss limit for a day, a week or a month. When this threshold is reached, you will no longer be able to place bets. You have the option of changing your limits: decreases are activated immediately; increases are active after 24 hours.

Setting a playing time limit allows you to restrict the time you spend playing. When you reach the set time, you will receive a message and you can log off.

Gambling breaks are a means of restricting gambling and allow you to exclude yourself from our platform for a certain period of time (without imposing a gambling suspension). You will be unable to carry out any gambling activity until the gambling break has expired. You can exclude yourself from gambling for any period from one hour to six months.

A voluntary gambling suspension can be an effective measure against problematic gaming behavior. You can request the suspension, which applies indefinitely to all physical casinos in Switzerland and all Swiss providers of online gambling (lotteries, sports betting, online casino and poker games) directly via our online casino or here.